01822 617240

Specialising in Project Management

The Complete Kitchen Service

Full Project Management

from initial design through to completion.

Call 01822 617240 – FREE SURVEY

FARROW & BALL SUPPLIER

Call 01822 617240 – FREE SURVEY

Testimonials

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Project Management

The complete kitchen design and build service in our hands.

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Arrange a free kitchen survey with no obligation.

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CUSTOMER CARE/COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01822 617240, or write to us at: Charles Gray Kitchens Ltd Unit 2 Pixon Court, Crelake Industrial Estate, Tavistock, Devon. PL19 9AZ or email us at info@charlesgraykitchens.co.uk and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

Company number – 08519461 England and Wales
VAT number – 173 7388 74
Registered company address is – Abacus House, 129 North Hill, Plymouth Devon PL4 8JY